Terms of service
HARD LANDSCAPING SUPPLIES LIMITED — TERMS AND CONDITIONS OF SALE
Effective July 2026, Version 1.0
HOW THESE TERMS WORK
These terms apply to all sales by Hard Landscaping Supplies Limited. Some clauses apply only to certain customers: clauses marked “Trade” apply to business customers with an approved trade account; clauses marked “Consumer” apply to private individuals; unmarked clauses apply to everyone. Nothing in these terms affects the statutory rights of consumers. Where any term conflicts with a consumer’s statutory rights, those rights prevail.
1. DEFINITIONS AND INTERPRETATION
(a) “We”, “us” and “our” mean Hard Landscaping Supplies Limited (company number 11873894), registered office Top Yard, East Lodge, Courteenhall, Northampton, NN7 2QF.
(b) “You” and “customer” mean the person purchasing goods from us.
(c) “Goods” means the products we agree to supply, including paving, porcelain, natural stone, cladding, edging, kerbs, decorative aggregates, gabion stones, bulk and loose materials, cementitious products, turf and all other landscaping products.
(d) “Trade customer” means a customer buying wholly or mainly for the purposes of a trade, business, craft or profession, holding an approved trade account. “Consumer” means an individual buying wholly or mainly outside a trade, business, craft or profession.
(e) “Special goods” means goods cut to size, or made or obtained specifically to your order, specification or measurements, including quantities of paving, edging or kerbs picked to order in quantities other than full packs.
(f) A reference to writing includes email.
2. YOUR STATUTORY RIGHTS AND HOW THESE TERMS APPLY
(a) These terms apply to trade and consumer sales. Clauses marked for one type of customer apply only to that type; unmarked clauses apply to all.
(b) Nothing in these terms excludes or limits the statutory rights of consumers under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other consumer protection law. Where any term conflicts with those rights, the consumer’s statutory rights prevail.
(c) Trade: trade pricing and terms apply only to holders of an approved trade account. Trade status depends on the customer being a genuine business. We may require a company and/or VAT number, business details and a declaration that purchases are made in the course of business, and we rely on that declaration. Where a person who is in fact a consumer obtains a trade account or trade pricing by declaring themselves a business, we may withdraw trade status and recover any trade discount applied.
3. ORDERS AND ACCEPTANCE
(a) Quotations are valid for 30 days from issue unless we state otherwise, and are invitations to treat rather than offers we are bound to accept.
(b) Your order is an offer to purchase goods on these terms. No contract comes into existence until we issue a written order confirmation. An order acknowledgement, order number or payment receipt does not by itself constitute acceptance.
(c) We may decline or refuse any order at our discretion.
4. ORDER CONFIRMATION AND ACCURACY
(a) On placing an order you are provided with an order confirmation and/or invoice setting out the goods ordered. It is your responsibility to check this documentation and to notify us of any error before delivery or collection.
(b) Once paid, the order confirmation and/or invoice is the definitive record of the goods ordered. Where you have approved and paid against that documentation, the goods listed on it are deemed to be the goods you ordered.
(c) We cannot accept returns, or claims that different goods were ordered, where the goods supplied correspond to the paid order confirmation and/or invoice and you did not notify us of any discrepancy before delivery. This does not affect your rights where goods are faulty, not as described, or incorrectly supplied.
5. PRICING AND VAT
(a) All prices are exclusive of VAT; VAT is added on top at the rate applying at the tax point, and on our online store VAT is added at checkout.
(b) All prices are exclusive of delivery unless expressly stated otherwise.
(c) We may correct any pricing or typographical error and cancel and refund any order affected by a genuine error.
(d) We reserve the right to apply a surcharge of up to 2.5% on commercial credit card payments.
6. PAYMENT
(a) Payment in full, in cleared funds, is required before goods are dispatched, released or collected. We do not offer credit.
(b) You may not withhold payment or exercise any right of set-off. Where any sum becomes overdue, we reserve the right to charge interest at 8% per annum above the Bank of England base rate, together with any statutory compensation and recovery costs to which we are entitled.
7. RETENTION OF TITLE
(a) Risk in the goods passes to you on delivery. Ownership of all goods supplied remains with us until we have received payment in full, in cleared funds, of all sums owed by you on any account.
(b) Until title passes you must store the goods so that they remain identifiable as our property and must not deface any identifying mark.
(c) Trade: until title passes, you grant us and our agents an irrevocable licence to enter, at any reasonable time, any premises where the goods are stored, to inspect them or, where payment is overdue, to repossess and remove them. Your right to possess the goods ends if payment becomes overdue or on any insolvency event.
8. DELIVERY
(a) Unless we agree in writing to provide a vehicle with a crane or fork-lift offload, delivery is to the kerbside only, and you are responsible for providing the labour and equipment needed to offload the goods promptly and safely.
(b) You must provide safe and suitable access and inform us in advance of any access restriction (for example narrow roads, weight or height limits, or soft, loose, sloping or uneven ground). Where safe and lawful access is not available, we may deliver to the nearest accessible point the driver considers safe, and unsuitable access may incur additional charges.
(c) Risk passes to you on delivery. Any lifting or movement of the goods beyond the point of delivery is at your own risk.
(d) Where a delivery cannot be completed because of your act or omission (lack of access, no one available to receive the goods, or refusal of the goods), we may charge for the abortive delivery and any re-delivery. Haulage for loose or bulk loads is allocated and chargeable once booked, whether or not the order proceeds.
9. DELIVERY TIMES AND DELAYS
(a) Any delivery date or lead time we provide is an estimate given for guidance only. Time for delivery is not of the essence.
(b) We will make reasonable efforts to meet estimated delivery dates but accept no liability for any loss, cost or expense arising from a delay or failure to deliver on an estimated date — including wasted or abortive labour, installer or contractor charges, plant or equipment hire, or other consequential loss.
(c) We strongly recommend that you do not book installers, tradespersons, plant or labour until the goods have been delivered, checked and confirmed as correct. Where you book third parties before delivery, you do so at your own risk.
(d) Consumer: we will deliver the goods within 30 days of the contract unless another period is agreed. If we miss an agreed delivery date that was essential, you may cancel the affected goods and receive a refund for them.
10. INSPECTION, SHORTAGES AND DAMAGE
(a) You must check the goods against the delivery note and order confirmation at the point of delivery.
(b) Trade: visible damage or shortages must be noted on the delivery note at delivery and confirmed in writing within 72 hours (three working days); damage not apparent on delivery must be reported in writing within 72 hours. Signing without noting a discrepancy means the goods are accepted as delivered in full and in good condition, and marking a note “unchecked” or “not examined” does not preserve a claim. Claims outside these periods will not be accepted.
(c) Consumer: please report any damage or shortage as soon as possible, and within 72 hours where you can, so we can pursue our carrier. This is a request only and does not limit your statutory rights: if goods are faulty or damaged you may exercise your right to reject them within 30 days, and your other rights under the Consumer Rights Act 2015 are unaffected.
(d) Where you believe the wrong goods have been supplied, this must be raised before the goods are installed (see clause 11).
11. BATCH VARIATION AND INSTALLATION
(a) Natural variation. Porcelain, natural stone, cladding, paving, edging, kerb products, decorative aggregates and gabion stones vary in colour, tone, texture, shade, size and calibre between production batches and, for natural and quarried materials, between deliveries from the same source. This is inherent to how these products are made, formed or extracted and is not a defect. Images, samples and displays are a guide only.
(b) Batch information. Where we provide batch numbers or references, we do so as a customer-service aid to assist with matching. Batch information is a guide only and is not a warranty that goods from a stated batch will be an exact match. We recommend ordering the full quantity required, including a wastage allowance, in a single order to minimise variation.
(c) Installation. Where more than one pack is used, the installer must draw and lay tiles or units from several packs at the same time (mixing packs) to blend variation and avoid patches or banding. Goods must be inspected and confirmed as acceptable before laying.
(d) Installed goods. Once goods have been laid, fixed or installed, they are deemed accepted and are non-returnable. We accept no liability for the cost of labour, removal, replacement materials, or other consequential loss arising after installation. This does not affect a consumer’s statutory rights in respect of a latent defect that could not reasonably have been discovered before installation.
12. WASTAGE
(a) You are advised to order a wastage allowance of at least 10% above the measured area, as a proportion of any natural or manufactured stone product will exhibit minor chips, blemishes, edge imperfections or shade variation inherent to the material.
(b) We will not credit or replace material classed as such wastage where it amounts to less than 5% of the order quantity. This applies to minor cosmetic imperfection and natural variation only; it does not apply to units that are cracked through and wholly unusable, which are assessed under our damage and defects procedure.
13. PRODUCT SUITABILITY AND CUSTOMER RESPONSIBILITY
(a) You are responsible for selecting the correct products and quantities for your project and confirming they are fit for your intended purpose. We are not liable where you have selected unsuitable products or insufficient quantities.
(b) You are responsible for following all manufacturer and British Standard guidance on handling, installation, laying, sealing and maintenance of the goods.
14. EFFLORESCENCE, WEATHERING AND NATURAL CHARACTERISTICS
Efflorescence (a temporary white deposit) is a natural characteristic of cement-based and stone products and is not a defect; it normally disappears with weathering. Products weather and may fade over time, and organic growth may occur. Correct sealing and maintenance are your responsibility. We accept no liability for efflorescence, weathering, fading or organic growth.
15. NON-RETURNABLE AND NON-CANCELLABLE GOODS
The following goods are sold on a non-returnable and, where indicated, non-cancellable basis, reflecting the nature of the products. This is without prejudice to your rights in respect of goods that are faulty, not as described, or incorrectly supplied (see clauses 10 and 18).
(a) Bulk bags of aggregates and loose products — non-returnable once delivered. As bags are opened on delivery, we cannot guarantee the returned quantity or that contents remain uncontaminated and fit for resale.
(b) Turf and other living or perishable goods — non-returnable and non-cancellable; cut to order, perishable, and of no resale value once cut.
(c) Loose or tipped loads delivered in bulk — non-returnable and non-cancellable. Haulage is allocated and chargeable once scheduled; once tipped, loose material is liable to contamination on site and cannot be recovered for resale.
(d) Cementitious products, primers and grouts — non-returnable. These have a limited shelf life and stated expiry date, require dry storage within a specified temperature range which we cannot verify on return, and are not fit for resale once out of our control.
(e) Paving, edging and kerbs supplied in quantities other than full packs — non-returnable. Part-pack quantities are picked specifically to your order and, once removed from a full pack, cannot be re-assessed or certified for defects on return.
(f) Special goods, cut-to-size and bespoke items are additionally non-cancellable once we have accepted the order.
Consumer: most of the above are also exempt from the statutory cancellation right, as the Consumer Contracts Regulations 2013 exclude goods made or cut to order, perishable goods, and goods mixed inseparably with other items after delivery. Your rights in respect of faulty, misdescribed or incorrectly supplied goods are unaffected.
16. RETURNS AND CANCELLATION OF UNWANTED GOODS
Trade: returns of correctly-supplied, unwanted goods are accepted at our sole discretion, subject to clause 15. Where agreed, goods must be unused, in original unopened packaging, in full packs, and returned within 14 days of delivery. A handling and restocking charge of 25% of the invoiced value applies and you bear all re-collection and haulage costs. Refunds are made to the original payment method within 14 days of receiving and inspecting the goods, less applicable charges.
Consumer: if you bought online or by telephone you may cancel within 14 days of receiving the goods without giving a reason, except for the non-returnable categories in clause 15 (made-to-order, perishable, or inseparably-mixed goods). To cancel, contact us at sales@hlsupplies.uk. We will refund the price paid plus standard outbound delivery (up to our lowest standard delivery rate) within 14 days. You must return the goods, or arrange their return, at your own cost; for heavy or bulky goods such as pallets of paving this cost can be substantial and is your responsibility. We may reduce the refund to reflect any reduction in the goods’ value caused by handling beyond what is necessary to inspect them, or where goods are not returned unused, in original packaging and in full packs.
17. SPECIAL-ORDER, CUT-TO-SIZE AND BESPOKE GOODS
(a) Special goods are non-cancellable once we have accepted the order and are non-returnable, save for goods that are faulty or not as described.
(b) Where goods are cut, made or obtained to your specification or measurements, you indemnify us against any claim for infringement of a third party’s rights and against any defect arising from your specification. This indemnity does not apply to consumers.
18. WARRANTY AND FAULTY GOODS
Trade: we will, at our option, repair, replace or refund goods defective in materials or workmanship, provided the defect is notified within the periods in clause 10. This does not apply to fair wear and tear, natural variation, efflorescence or weathering, misuse, failure to follow guidance, unsuitable storage, alteration, or goods made to your specification.
Consumer: if goods are faulty, not as described, or not fit for a purpose you made known to us, you have statutory rights under the Consumer Rights Act 2015 — including the right to reject the goods for a refund within 30 days, and thereafter to a repair or replacement, and in some cases a price reduction. Nothing in these terms affects those rights.
19. LIMITATION OF LIABILITY
(a) Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
(b) Trade: subject to (a), our total liability in connection with any contract is limited to the price of the goods supplied under it, and we are not liable for any indirect or consequential loss, loss of profit, business, revenue, goodwill or anticipated savings, wasted or abortive labour, or the cost of removal or re-installation of goods.
(c) Consumer: subject to (a), we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care, but we are not liable for business losses (such as loss of profit or business interruption), and we do not limit our liability except as permitted by law. This does not affect your statutory rights.
20. SAMPLES AND PRODUCT REPRESENTATION
Samples, images, on-screen colours, displays and descriptions are provided as a guide only. Slight variation between these and the goods supplied is to be expected, particularly for natural materials.
21. PALLETS AND PACKAGING
Returnable pallets, crates and cases are charged and will be credited if returned to us in good condition within 28 days. Certain packaging is non-returnable.
22. FORCE MAJEURE
We are not liable for any delay in, or failure of, performance caused by an event beyond our reasonable control, including act of God, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil disturbance, government action, industrial action, or the failure of a supplier or carrier. We may defer, reduce or cancel affected orders without liability. Where this causes a substantial delay, a consumer may cancel the affected goods for a refund.
23. OUR RIGHT TO CANCEL OR REFUSE
We reserve the right to refuse, cancel or limit any order, including where goods are unavailable, where payment is not received or is reversed, or where an order appears to have been placed in breach of these terms. Where we cancel an order you have paid for, we will refund the sums paid for the undelivered goods.
24. DATA PROTECTION
We handle personal data in accordance with our Privacy Policy and applicable data protection law.
25. GENERAL
(a) These terms, together with our order confirmation, constitute the entire agreement between us, and no variation is binding unless agreed in writing by a director. For consumers, this does not exclude liability for statements made fraudulently or affect statutory rights.
(b) If any provision is found unlawful or unenforceable, the remaining provisions continue in full force.
(c) Our failure or delay in enforcing any provision is not a waiver of it.
(d) You may not assign or transfer your rights under a contract without our written consent.
(e) Trade: a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.
26. GOVERNING LAW AND JURISDICTION
These terms and any contract made under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of your home jurisdiction.